We're here to help! If you have any questions, issues, or feedback about NWF+, our support team is ready to assist you.

Common Issues

Video playback problems: If a video is not loading or buffering, please check your internet connection. We recommend a minimum speed of 5 Mbps for standard quality and 15 Mbps for HD streaming. Try restarting the app or clearing the app cache from your device settings.

Login issues: If you cannot log in, make sure you are using the correct email and password. Use the "Forgot Password" feature to reset your password. If the problem persists, contact our support team.

Subscription and billing: All subscriptions are managed through Google Play. To view, change, or cancel your subscription, open Google Play Store → Menu → Subscriptions → NWF+. If you were charged incorrectly, please contact us with your transaction details.

Content not available: Some content may be region-restricted or temporarily unavailable. If you believe content is missing in error, please let us know.

App crashes or errors: Make sure you are using the latest version of the app. Go to Google Play Store and check for updates. If the issue continues, try uninstalling and reinstalling the app.

Contact Our Support Team

Email: support@thenewworldfilms.com

When contacting us, please include:

• Your account email address

• Device model and operating system version

• A description of the issue

• Screenshots if applicable

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+7, US Time)

We aim to respond to all inquiries within 24–48 hours.

Social Media

You can also reach us through our social media channels for quick updates and announcements. Follow us on Facebook, Instagram, YouTube, and X (Twitter).